Ledger® Live™ (en-US) | Access Your Support

Welcome to the official guide for accessing support using Ledger® Live™. Ledger Live is the secure gateway to your crypto assets, and getting proper support ensures your funds stay safe. This page walks you through setup, common issues, and how to get verified help from Ledger's official team.

🔎 What is Ledger Live?

Ledger Live is a desktop and mobile application that lets you manage your Ledger hardware wallet. You can send, receive, swap, stake, and monitor your crypto in one unified interface. Available on Windows, macOS, Linux, iOS, and Android, it offers both convenience and top-tier security.

🔧 Setting Up Ledger Live

To get started, follow these steps:

  1. Visit https://www.ledger.com/ledger-live
  2. Download the appropriate version for your OS
  3. Install and open Ledger Live
  4. Connect your Ledger Nano S, S Plus, or X via USB or Bluetooth
  5. Initialize or restore your wallet

📞 When to Access Support

You should reach out to Ledger’s support if you experience any of the following:

⚠️ Warning: Ledger Support will never ask for your recovery phrase.

🛠️ Common Issues & Fixes

Issue: Ledger Device Not Detected

Issue: "Genuine Check Failed"

Issue: Stuck on Synchronizing

📨 How to Contact Official Ledger Support

Always use the official support portal:
https://support.ledger.com

Here's what you can do there:

Ledger also offers a virtual assistant in the app and website for real-time help.

🧠 Information to Include in a Support Ticket

To get help faster, provide:

🕵️ Avoiding Phishing & Scams

Ledger will NEVER ask for your seed phrase. Ever.

📲 Ledger Live Mobile Support

The Ledger Live mobile app offers nearly the same features as desktop, with added Bluetooth support for Ledger Nano X:

If you need support for mobile, visit: Mobile Support Center

🔐 Ledger Live Security Best Practices

Your security is your responsibility.

📚 Useful Support Resources